All incidents must be reported as follows:
• Prompt notification of serious incidents to ‘000’ emergency services (if required), the Network Control Officer and the PPO
• Prompt reporting of serious environmental incidents to the Network Control Officer, the Environmental Officer or the nominated contact person for the district and the PPO
• Injuries are reported to the PPO and the Injury Hotline
• Safe Working, Safety, Near Miss, Work train or track machine incidents must be reported to the PPO and the Rail Management Centre
Note
The escalation process for managing notifiable and serious incidents (e.g. serious damage, serious injuries) as defined by WorkCover is shown in SMS Element 17, SMS-17-OP-3102 Notify Safety Incidents.