3.10.3.1 Minimum Requirements for Temporary Booking Offices

3.10.3.1 Minimum Requirements for Temporary Booking Offices
When it is established that a temporary Booking Office will be need to be provided during
the course of works during the project it shall satisfy the following conditions:
• Same number of Ticket Windows as per the original booking office
• RailCorp Standard Ticket windows with security roller shutters (external) and
Venetian blinds (internally)
• Standard Booking office Machine (BOM) workstations to all ticketing windows, with
mobile units as required
• Fully secure (roof, ceiling, walls and floors), vandal proof and lockable with
additional built-in security measures at least equal to existing permanent booking
office requirements (eg. G2 bullet proof windows and protective steel plates to
ticketing areas, staff panic buttons, IAS etc.)
• Fully secure cash handling facilities (eg. out of line of sight, security to windows,
installation of safes as per existing with suitable floor strength)
• Existing or temporary station PA / LLPA systems to be redirected
• All existing communication lines (phone/fax/data) to be redirected and / or an
increase in the level of communication types (level of service) if required
• Fully air conditioned / mechanically ventilated
• Minimum 2000mm x 2000mm awning as weather protection to the ticket window(s),
main entry door from excessive sun / heat entry and from driving rain / inclement
weather
• All external doors are to be solid core type, passive surveillance capable (vision
panel) as per a permanent installation
• Suitable floor finishes to the various back of house areas (eg carpet tiles to
ticketing area for sound quality and vinyl to staff amenities for cleaning purposes)
• Location of temporary booking office should be within the station boundary, and in
a position where it should not have to be moved again during the works until it is
decommissioned if possible
• The Booking Office should be located, if possible along side an existing or, a to be
maintained circulation route in the unpaid area of the station. The location of the
temporary booking office may need to be co-ordinated with the provision of
temporary hoardings and /or fences during the works.
• Be electrically bonded and earthed as per RailCorp electrical standards where
required
Refer to
• Section 3.4 Station Operational Areas for further details.